Returns & Exchanges

Each piece is a handmade work of art, shaped by the time, care, and skill of its maker. With that in mind, we offer exchanges or store credit on eligible purchases. If you aren't in love with your purchase, please reach out - we’re happy to help you find a piece you’ll love.

Please get in touch within 7 days of delivery so we can help with the next step. If you collected your order at the studio, that window begins on the day you picked it up.

How do I arrange a return or exchange?

Email us at info@rebeccamyersdesign.com or call 410-889-3393. We’ll review your purchase with you, confirm whether it’s eligible, and explain how to send it back.

Please wait for our authorization before shipping your return, then send it within 5 business days of approval.

How should I prepare my piece for return?

Please return your piece unworn, unaltered, and undamaged, along with its original packaging and any certificates or documentation that came with it.

We inspect each return when it reaches the studio. If anything needs our attention, we’ll contact you to discuss it before completing your exchange or issuing credit.

Are some pieces final sale?

Yes. Finished one-of-a-kind pieces, custom commissions, engraved pieces, and made-to-order work are final sale because of their unique nature or the work committed specifically to your order.

For rings and bracelets, our standard sizing range is 6–8. Pieces in this range are eligible for exchange or store credit unless they fall into one of the final-sale categories above. Sizes outside this range, along with other personalized alterations, are non-returnable.

If you’re wondering about the fit or return eligibility of a particular piece, please contact us before ordering. We’re happy to talk through the details with you. You can also visit our Sizing & Made-to-Order page for more guidance.

What’s the best way to send my return?

You’ll arrange and cover the cost of return shipping. To help your piece arrive safely, we strongly recommend a tracked service with full insurance and signature confirmation.

Please keep your shipping receipt and tracking information until we confirm its arrival. Your return remains your responsibility until it reaches the studio and we’ve confirmed that it arrived in good condition.

When will I receive my exchange or store credit?

Once your return has arrived and been inspected and approved, we’ll generally issue your store credit as a website gift card within 3–5 business days.

If you’d like an exchange, we’ll help you explore the available pieces and coordinate the next steps.