Shipping & Delivery

We want your order to arrive safely, securely, and with as little guesswork as possible. Because many Rebecca Myers pieces are handmade, made to order, or individually adjusted, timing can vary from one piece to another. If you are working toward a specific date, please contact the studio before ordering and we’ll be happy to help you understand what is realistic.

When will my order ship, and how long will delivery take?

In-stock pieces are generally prepared for shipment within 1–3 business days.

Once your order is on its way, domestic delivery typically takes approximately 2–3 business days. This can vary depending on the shipping service selected, destination, carrier conditions, and other circumstances.

Made-to-order pieces generally require 2–4 weeks of production time before shipment unless otherwise noted on the individual piece.

We’ll send tracking information as soon as your order ships.

Can you accommodate a specific delivery date or rush order?

Often, yes!

If you are ordering for a wedding, anniversary, trip, gift, or another date that matters, please contact us before placing your order. Because each piece is made and finished by hand, timing can vary, but we will always do our best to accommodate your request.

How is my jewelry shipped and protected?

We primarily ship using UPS 2nd day. Any other available shipping options and any applicable charges are shown at checkout.

All shipments include tracking, insurance, and signature confirmation. Once your order leaves the studio, we’ll email you the tracking information so you can follow its progress and plan for delivery.

What happens if my order includes both in-stock and made-to-order pieces?

If your order includes pieces with different production timelines, your order will ship when everything is complete. If you'd like to arrange a separate shipment so the in-stock items ship sooner, please contact us so we can help arrange this for you. 

Can I pick up my order in person?

Yes, and we'd love to meet you! Studio pickup is available during regular business hours at:

Rebecca Myers Collection
14 Village Square
Baltimore, MD 21210

Pickup orders are generally prepared within 2-4 business days. We’ll send you a Ready for Pickup notification as soon as your order is ready. If you need your order sooner please contact us and we'll do our best to expedite your order. Made-to-order pieces require their stated production time.

Orders are held for five business days after that notification. If you need additional time before collecting your order, please contact the studio and we’ll be happy to coordinate when possible.

How are Art & Objects shipped?

Art, sculpture, and specialty objects can vary considerably in size, material, weight, and fragility.

Shipping arrangements may therefore differ from standard jewelry orders and may be calculated or coordinated separately when a particular piece requires special handling. If additional arrangements are needed, we’ll contact you to determine the safest and most appropriate delivery method.

What if my order arrives damaged or something is missing?

Please contact us within 48 hours of delivery if your package arrives damaged or something appears to be missing.

We may ask you to keep the original packaging and provide photographs of the shipping carton, label, interior packaging, and the piece itself so we can review the situation and begin the appropriate claim process.

Once we have the information we need, we’ll work with you on the appropriate next step. Depending on the nature of the claim and the carrier or insurer involved, resolution may take some time, but we’ll keep you informed throughout the process.

What if the carrier is unable to deliver my package?

If a shipment is returned to the studio because delivery could not be completed, we will be in touch to help arrange the next step.

If a package is returned because of a missed signature, an incorrect or incomplete address, or another delivery issue outside the studio’s control, any additional carrier charges for the return or reshipment will be passed along at cost.

Can an order ever be held or delayed?

Occasionally, we may need to pause an order while we confirm payment, identity, shipping information, inventory, or another order detail.

This is rare, but if that happens, we’ll be in touch as soon as possible so the order can move forward.